The quality movement in the Tata group is defined by a framework known as the Tata Business Excellence Model (TBEM), which has been adapted from the renowned Malcolm Baldrige archetype. The Model works under the aegis of Tata Quality Management Services (TQMS), an in-house organization mandated to help Tata group companies achieve business objectives through specific processes.
The TBEM methodology delivers strategic direction and drives business improvement. It contains elements that enable companies to capture the best of global business processes and practices. The model has retained its relevance thanks to the dynamism built into its core, and has come to characterize the Tata way of conducting business and enhancing business excellence and business ethics.
The Tata Business Excellence Model is at the core of the Tata Technologies ambition to always strive to be better and better.
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