CRM Implementation

 
 Customer relationship management (CRM)  often refers to a software-based approach to handling customer relationships. But the better CRM initiatives are not limited to software installation, without providing the context, support and understanding for professionals to learn, and take full advantage of the information systems. It’s not just about the technology side of managing customers … at Tata Technologies, we know that it’s just as much about the people side of things.

That’s why our CRM implementation service offerings help our clients build optimized, cost-effective solution blueprints and implementation roadmaps. But it’s also why we take the time to build the relationships that will facilitate easy adoption of "quick-start" or “plan and deploy” implementation strategies that help the people side of the business realize the full value of the processes inherent in CRM applications.

The Tata Technologies Approach Our worldwide delivery model accelerates CRM implementation timelines and provides our clients with quicker return on investment (ROI). Our full spectrum of CRM implementation services consists of: CRM consulting, best practices, and change management Program/project management using 4D Process Consulting Business analysis, roadmap design Core design, configuration, development, and customization services Systems interfaces and integration Full Siebel Analytics CRM implementations  Siebel Analytics for data warehousing, extract/transform/load (ETL), dashboards Quality management Asset management and lifecycle tracking 24/7 maintenance support Our CRM implementation offerings span all major CRM functional areas including sales, marketing, field service, call center, quality, channel/partner management and eService.